PRIVACY POLICY
This is the Merrymount Children’s Centre’s (“Merrymount”) privacy policy. This document explains Merrymount's policies for the collection, use and disclosure of personal information about clients and others we deal with.
Merrymount provides various services and programs for children and families.
The Information we collect
Merrymount collects information by various methods including information actively provided by our clients, other agencies relevant to our clients and our services, and information arising from the performance of our services.
The types of personal information we collect include name, contact information, family information, identification information, health information, educational information, case notes about the activities of clients and others at Merrymount, and in general any information reasonably required to keep those in our programs safe, comfortable, and healthy.
How we use this information
This information is used to provide our services, including, without limitation, to determine and carry out appropriate courses of action for our clients and their families.
Merrymount may use aggregate or anonymous information which will not be linked to identified individuals for various other uses for itself and third parties. Examples include, without limitation, attendance, statistics, research, legislative requirements for licensing and funding.
Security
Personal information is stored in a combination of paper and electronic files. They are protected by security measures appropriate to the nature of the information.
Accessing information
Individuals may review their personal information contained in Merrymount files by contacting the Merrymount Privacy Officer. If an individual believes that any of their personal information is inaccurate, we will make appropriate corrections.
Who we share this information with
Merrymount does not share personal information with any third parties except as disclosed in this policy. Merrymount may provide personal information to Merrymount’s consultants, volunteers, subcontractors and advisers (which shall be bound by privacy obligations) to assist Merrymount’s uses disclosed herein. Merrymount will at the outset of a situation ask clients to advise which relatives or others may have access to information and contact with children, and the nature of that contact (ie. phone, pick up, etc.)
General
Merrymount may amend this policy from time to time. If such amendments affect how Merrymount uses or discloses personal information already held by Merrymount in a material way, Merrymount will obtain consent.
Notwithstanding the general terms of this policy, the collection, use, and disclosure of personal information may be made outside of the terms herein to the extent provided for in the Personal Information Protection and Electronic Documents Act, the Personal Health Information Protection Act, the Children’s Law Reform Act, or any applicable privacy or other regulations or legislation in effect f(including hte Child Youth and Family Services Act 2017 and the Child Care and Early Years Act) from time to time.
For example, and without limitation, Merrymount may disclose personal information if required by legislation, court orders, in life threatening or emergency situations, or when Merrymount suspects child abuse, that a child is in need of protection, or is subject to neglect.
Merrymount has procedures in place to attempt to deal with matters such as who information can or cannot be disclosed to within a family, and who within a family is not to have contact with their children. Despite those procedures and efforts, Merrymount is not responsible or liable in any way, whether in contract, tort, negligence, strict liability, operation of law or otherwise if disclosure or contact occurs that is not intended or desired by a program participant.
For example, and without limitation, Merrymount is not liable where program participants have not provided accurate and up to date information or up to date court orders or agreements, or where there are complex situations regarding family names or custody and access issues.
Merrymount may disclose personal information to another entity purchasing (including for diligence purposes prior to purchase) the assets of Merrymount, or assuming responsibility for a program, provided that entity abides by this or a similar privacy policy
Contact us
For more information on Merrymount and privacy please contact our Privacy Officer at: 1064 Colborne Street,
London, Ontario N6A 4B3
(519) 434-6848
Website Privacy Policy
The terms and conditions outlined in the following Privacy Policy apply to users, all people
who have access to the Merrymount website(s), and all users who have provided their
personal information. By using this site you agree to the terms and conditions outlined below.
I.Information we collect:
Merrymount (we) may collect the following information voluntarily provided by the user including:
● Profile information
○ First name
○ Last name
○ Job title
○ Industry
○ Company Name
● Communication between the user and Merrymount including:
○ Emails
○ Direct messages
II. How we collect information:
We only collect personal information that is shared voluntarily by the user through the following means:
a) Registering for our newsletter(s)
b) Filling out sign-up forms on social platforms and/or Merrymount website(s), including:
i) LinkedIn Lead Generation and Sponsored Content advertisements
ii) Facebook lead generation forms
iii) Instagram lead generation forms
iv) Merrymount website contact us form(s)
v) Product and Service landing page form(s)
c) Registering for an event
d) Submitting comments through our contact form(s) or through email
e) By direct contact:
i) Providing business contact information
ii) Verbally requesting to be added to our database
III. How we use personal information:
By providing your personal information through the above means, you agree to receive communications from us.
We may use your personal information to:
● Provide information related to our services
● Provide general information
● Respond to inquiries or concerns
● Notify you about company updates, news, and events
● Provide technical support
Methods of communication include:
● Newsletters
● Direct Mail
● Phone calls
● Emails
● In person meetings
User privacy is important to us, and we adhere to strict privacy protocols to ensure information is stored securely and safely. Any personal information collected by Merrymount is kept strictly confidential and is not shared with any third parties.
Users may request their personal information be removed from our database at any time by unsubscribing from our newsletters or by contacting our office. Users have a right to their personal information and may request updates or removal at any time.
Cookies statement
Merrymount Family Support & Crisis Centre cares how information about our users is collected and shared. This notice describes our cookies policy. By visiting Merrymount’s website and digital services, you are accepting the practices described below.
What are cookies?
Cookies are small files stored on your device when you visit a website. Cookies do not give us access to your hard drive and do not allow us to make changes to your device. They collect user information anonymously, allowing us to collect statistical information that provides you with a better user experience.
We do not store personal information in cookies, and we do not collect personal information from you without your knowledge.
What kinds of cookies do we use?
Merrymount uses Google Analytics to measure how you use the website so we can improve it for future visits. We do not allow Google and/or any third parties to use or share the data about how you use this site.
Google Analytics sets cookies that store anonymous information about:
how you got to the site (from a search engine, third party link, etc.)
the pages you visit on ontario.ca and other Government of Ontario websites and digital services
how long you spend on each page
what you click on while you are visiting the site
what device and browser you use to access the pages
You can opt-out of having your site activity available to Google Analytics by installing the Google Analytics opt-out browser add-on.
Additional information about Google’s privacy policy can be found by following this link:
https://policies.google.com/privacy.
More information regarding Google Analytics and Google Tag Manager policies can be found here: https://www.google.com/analytics/terms/us.html.
Dispute Resolution
If you encounter any issues or questions regarding this privacy policy, please contact us directly and we will attempt to resolve the issue.
Future changes to the Privacy Policy
We reserve the right to make changes to the outlined privacy policy at any time. We recommend users familiarize themselves with the policy on a regular basis. Any changes to the privacy policy which affect the outlined policy protocols detailed above will be communicated directly with users in advance, and users will have the option to opt out of the new protocols by formally requesting removal of personal data from our database.